Who informs the member's family members regarding death gratuity and unpaid pay allowances?

The Casualty Assistance Calls Officer (CACO) plays a critical role in providing support and information to the families of service members who have died while on active duty. One of their key responsibilities includes informing the family about the death gratuity and any unpaid pay allowances that the deceased service member may have accrued. This is an essential part of the CACO's duties, as they ensure that family members are aware of their financial entitlements during a very difficult time.

CACOs are specially designated personnel who are trained to assist families in understanding their rights and benefits, helping to navigate the complexities of military benefits in the event of a service member's death. Their comprehensive support extends beyond just financial matters, often involving emotional support and facilitating communication between the family and military resources.

In contrast, other roles such as the Family Support Officer, Military Personnel Department, and Veterans Affairs Officer may provide various forms of assistance and information, but they do not specifically handle the communication regarding death gratuity and unpaid allowances in the same direct manner as the CACO. Therefore, the CACO's unique position and specific focus on casualty assistance make them the correct answer in this context.