Who informs the member's family member in regards to shipment of household goods?

The Casualty Assistance Calls Officer (CACO) is the appropriate individual responsible for informing a member's family about the shipment of household goods. The role of the CACO is specifically focused on providing support and assistance to the families of service members after a casualty event. This includes delivering critical information and ensuring that families receive the necessary updates regarding logistics, such as the movement of household goods.

The CACO's responsibilities include acting as a liaison between the family and the military, providing information and assistance related to the deceased or injured member's affairs. Since the shipment of household goods is a significant part of transitioning following a casualty, the CACO is tasked with this sensitive communication, ensuring that families are kept informed in a respectful and compassionate manner. This underscores the importance of their role in supporting military families during difficult times.